Terms of service

By placing an order on www.fenleworld.com (the “Website”), you agree that your purchase constitutes an offer to buy products under the terms and conditions set out below. Fenle reserves the right to accept or reject any order without assigning any reason.

By using the Website owned and operated by Fenle, you agree to be bound by these Terms & Conditions. Fenle reserves the right to add, modify, or remove portions of these Terms & Conditions at any time without prior notice. Users are advised to review these terms periodically.

PRODUCT DISPLAY & ACCURACY

We make every effort to display product images and colors as accurately as possible. However, actual product colors may vary depending on your screen, device, or display settings. Fenle does not guarantee exact color accuracy.

ELIGIBILITY

The user confirms that they are at least 18 years of age, or are accessing the Website under the supervision and consent of a parent or legal guardian.

WARRANTIES & LIMITATION OF LIABILITY

All products sold on Fenle are subject only to the warranties, if any, provided by their respective manufacturers or suppliers. To the maximum extent permitted by law, Fenle disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Fenle shall not be liable for:

Any product defects
Misuse, abuse, modification, or improper storage of products
Allergic reactions or sensitivities
Normal wear and tear

Under no circumstances shall Fenle be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, goodwill, or data, arising from the use of the Website or products, even if advised of the possibility of such damages.

SHIPPING & DELIVERY

Fenle takes responsibility for orders shipped to major cities and serviceable locations using trusted courier partners such as Delhivery, Blue Dart, Ekart, or similar logistics providers, either directly or via shipping aggregators.

Delivery timelines are estimates and may vary due to factors beyond our control.

ORDER CANCELLATION & PRICING ERRORS

Fenle reserves the right to refuse or cancel any order if:

A product is listed at an incorrect price
There is an inventory or system error
The order violates these Terms

In such cases, any payment received will be refunded to the original payment method, and the customer will be notified.

DELIVERY FAILURE DUE TO CUSTOMER ERROR

If delivery fails or is delayed due to incorrect or incomplete address details, unavailable recipient, or incorrect contact information provided by the customer, any additional delivery costs will be borne by the customer.

USER INFORMATION & VERIFICATION

The user agrees to provide accurate, complete, and authentic information while placing an order. Fenle reserves the right to verify user details at any time. If any information is found to be false or misleading, Fenle may cancel the order and restrict access to the Website without prior notice.

PAYMENT & FRAUD POLICY

Fenle shall not be liable for any form of credit/debit card or payment fraud. The responsibility for fraudulent transactions lies solely with the user. Users must use only their own payment instruments while placing orders on the Website.

COMPLAINTS & CLAIMS

Fenle will not entertain any complaints, claims, or disputes raised after 7 days from the date of delivery.

GOVERNING LAW & JURISDICTION

These Terms & Conditions shall be governed and construed in accordance with the laws of India. The courts of New Delhi, India, shall have exclusive jurisdiction over any disputes arising under this agreement.

GOVERNING LAW

These Terms of Service and any separate agreements whereby Fenle provides you services shall be governed by and construed in accordance with the laws of India.

PRIVACY POLICY

Fenle respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fenleworld.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site. Your continued use of the Site after changes are posted constitutes acceptance of those changes.

COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways, including:

1. Personal Data

Personally identifiable information such as your name, shipping address, email address, telephone number, and other information you voluntarily provide to us when you:

Place an order
Create an account
Subscribe to newsletters
Contact customer support

You are under no obligation to provide personal information; however, refusal may limit your ability to use certain features of the Site.

2. Derivative Data

Information automatically collected by our servers when you access the Site, such as:

IP address
Browser type
Operating system
Pages viewed
Access times

3. Financial Data

We may collect limited financial information related to purchases made on the Site. Fenle does not store or process your complete payment details. All transactions are securely handled by trusted third-party payment gateways such as Razorpay, Stripe, PayPal, or other authorized providers. We encourage you to review their privacy policies for more information.

4. Mobile Device Data

If you access the Site via a mobile device, we may collect information such as:

Device ID
Device model
Manufacturer
General location data

5. Third-Party Data

Information from third parties if you connect your account with third-party platforms or services.

USE OF YOUR INFORMATION

We may use the information collected about you to:

Process orders, payments, and refunds
Deliver products and services
Manage customer accounts
Communicate order updates and service notifications
Send promotional emails, offers, and newsletters (you may opt out anytime)
Improve website functionality and user experience
Prevent fraud and ensure security
Comply with legal obligations

DISCLOSURE OF YOUR INFORMATION

We may share your information in the following situations:

By Law or to Protect Rights

If required by law or to protect the rights, safety, and property of Fenle or others.

Third-Party Service Providers

With trusted partners who assist with:

Payment processing
Website hosting
Order fulfillment
Marketing and analytics

Business Transfers

In case of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the successor entity.

TRACKING TECHNOLOGIES

Cookies and Analytics

We may use cookies, tracking pixels, and analytics tools (such as Google Analytics) to:

Improve website performance
Understand user behavior
Enhance marketing effectiveness

You may disable cookies through your browser settings, but some features of the Site may not function properly.

THIRD-PARTY WEBSITES

The Site may contain links to third-party websites. Fenle is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

SECURITY OF YOUR INFORMATION

We use reasonable administrative, technical, and physical security measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.